Refund policy

At Veloro, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition
  • All tags must be attached
  • The item must be returned in its original packaging
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You can request a return within [3 DAYS] of receiving your order.
Any requests made after this period may not be accepted.

3. Refund Process & Timing

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within [4 working days]
  • The amount will be credited back to your original payment method

Please note that processing times may vary depending on your payment provider.

4. Exchanges

We offer exchanges for:

  • Incorrect sizes
  • Defective or damaged items

To request an exchange, please contact us at [-----------------]. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within [2 DAYS] of delivery
  • Include clear photos of the issue

We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Gift cards
  • Worn, washed, or altered items
  • Undergarments or hygiene-sensitive products (if applicable)

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost returns.